By Martha Johnson, GSA Administrator
Read Online or Download 2011 Consumer Action Handbook PDF
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Extra info for 2011 Consumer Action Handbook
AFTER YOU BUY Even careful buyers can run into unforeseen problems later on. To minimize them, follow these steps after you buy: Save all papers that come with your purchase. Keep all contracts, sales receipts, canceled checks, owner舗s manuals, and warranty documents. Read and follow product and service instructions. The way you use or take care of a product might affect your warranty rights. QUICK TIPS FOR AVOIDING FRAUD Don舗t give out personal information. Be suspicious of anyone you don舗t know who asks for your Social Security Number, credit card number, bank account number, password, or other personal data.
To avoid becoming a victim, keep these things in mind: A deal that sounds too good to be true usually is! Be wary of promises to fix your credit problems (p. 13), low-interest credit card offers, deals that let you skip credit card payments (p. 14), work-at-home job opportunities (p. 18), risk-free investments (p. 38), and free travel (p. 47). Don舗t share personal information with someone you don舗t trust. Learn how to recognize fraud by following the advice on page 3. Beware of payday and tax refund loans.
PRODUCT SAFETY RECALLS Before you buy a used vehicle or other secondhand product, check to be sure it hasn舗t been recalled for safety reasons. Some recalls ban the sale of an item, while others ask consumers to return the item for replacement or repair. Sometimes, a seller provides a part that reduces the danger of using the product. If you舗re buying a product for a child, be especially vigilant. Each year, there are about 400 recalls of children舗s products such as toys, clothing, and jewelry. Visit the websites in the 舠Check Here for Recalls舡 box for the latest safety recalls.